Customer Service Bot Loop: A Horror Story
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47 Minutes on Hold. Then They Hung Up.
20K 11K Furious
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Manager Says "That's Policy" 14 Times
9.3K 8.1K Furious
Transferred 9 times. The 9th person was the 1st person.
I called about a $14 charge I never made. Two hours, nine transfers, three "let me get my supervisor"s — and the last agent was the SAME guy who answered first. He recognized me. He said "oh hey." OH HEY.
I'm not even mad about the $14 anymore. I'm mad that I now know the hold music has a key change at minute 38.
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4.2K said Same
Storm-damage claim denied — adjuster never came out
I've contacted Ironclad Insurance four times about this — phone, chat and email. Every time I get a different answer and a new reference number. I'm posting here because the private route clearly isn't working.
What would make it right
Send an adjuster and review the claim properly.
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@BufferingBrian 30m
The key change at 38 is how you know you're in too deep. I've heard it four times this year.
@CubicleRage 21m
"oh hey" is sending me (dead)