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Flight cancelled 2 hours before departure. Refund "processing" for 63 days.
Skyward Air cancelled SKY 1182 with two hours' notice. They offered a voucher I can't use; I requested a cash refund the same day (that's what the law says for a cancellation). Five calls, three chat transcripts, zero money. Case #SKY-55-01928.
What would make it right
Refund the $1,240 to my original card. That's it. That's the whole ask.
SA Skyward Air Official response 55m
We're sorry — this should never take 63 days. We've escalated case SKY-55-01928 to our refunds team and will DM you within 24 hours with a confirmation.
— Dana · Skyward Air Customer Relations
1,284
people say this happened to them too On fire
Cancelled-flight refund paid after the post hit 1,284 Sames.
I've contacted Skyward Air four times about this — phone, chat and email. Every time I get a different answer and a new reference number. I'm posting here because the private route clearly isn't working.
What would make it right
Make it right — $1,240 refunded.
SA Skyward Air Official response Aug 23
Thanks for raising this publicly — we've pulled your account and a member of our escalations team will contact you directly today. We'll update this thread when it's fixed.
— Customer Care · Skyward Air
1,284
people say this happened to them too On fire
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