Travel Nightmares – Damn Angry

@RefundMePlz filed a complaint against SASkyward Air

Company responded

Flight cancelled 2 hours before departure. Refund "processing" for 63 days.

Skyward Air cancelled SKY 1182 with two hours' notice. They offered a voucher I can't use; I requested a cash refund the same day (that's what the law says for a cancellation). Five calls, three chat transcripts, zero money. Case #SKY-55-01928.

What would make it right

Refund the $1,240 to my original card. That's it. That's the whole ask.

SA Skyward Air Official response 55m

We're sorry — this should never take 63 days. We've escalated case SKY-55-01928 to our refunds team and will DM you within 24 hours with a confirmation.

— Dana · Skyward Air Customer Relations

1,284 people say this happened to them too On fire

212

@RefundMePlz filed a complaint against SASkyward Air

Aug 23

Got Even

Cancelled-flight refund paid after the post hit 1,284 Sames.

I've contacted Skyward Air four times about this — phone, chat and email. Every time I get a different answer and a new reference number. I'm posting here because the private route clearly isn't working.

What would make it right

Make it right — $1,240 refunded.

SA Skyward Air Official response Aug 23

Thanks for raising this publicly — we've pulled your account and a member of our escalations team will contact you directly today. We'll update this thread when it's fixed.

— Customer Care · Skyward Air

1,284 people say this happened to them too On fire

214

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