Flight cancelled 2 hours before departure. Refund "processing" for 63 days.
- Filed 2h
- Company responded 55m
- 3 In resolution Waiting
- 4 Got Even Waiting
Skyward Air cancelled SKY 1182 with two hours' notice. They offered a voucher I can't use; I requested a cash refund the same day (that's what the law says for a cancellation). Five calls, three chat transcripts, zero money. Case #SKY-55-01928.
3 receipts attached — visible only to the author, moderators and the verified company.
What would make it right
Refund the $1,240 to my original card. That's it. That's the whole ask.
SA Skyward Air Official response 55m
We're sorry — this should never take 63 days. We've escalated case SKY-55-01928 to our refunds team and will DM you within 24 hours with a confirmation.
— Dana · Skyward Air Customer Relations
1,284
people say this happened to them too On fire
212 comments
Keep it about institutions, never individuals. No names, addresses or plates of private people.
@RefundMePlz Author
Somebody in management needs to see this.
@MamaBearMad
The fact that you stayed calm this long deserves an award.
@GotEvenGreg
Same here. They only moved once it went public.
@BufferingBrian
Update us when they respond! Following this one.
@RoadWarriorRita
Filed a complaint about the same thing in March. Still "under review."
@LateFeeLarry
Got your back. Post the receipts if you can.
@ChefsKissNot
This is exactly why I stopped giving them my money. Same thing happened to my sister last month.
@OverheadBinBully
I laughed, then I got mad, then I laughed again.
@LateFeeLarry
Screenshot everything. Trust me.
@DriveThruDave
The audacity is truly unmatched.
@GotEvenGreg
Following for the update.