Hotel Guest Confronts Rude Front Desk
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Front Desk Says My Reservation "Doesn't Exist"
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Pool Closed for "Maintenance" Our Entire Stay
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They called this the "Deluxe Breakfast Experience." $38.
Grand Vista resort, day 3. I have never been more insulted by a waffle.
View photo: They called this the "Deluxe Breakfast Experience." $38.
About GVGrand Vista Hotels
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1.2K said Same
"Amenity" fee for a closed pool refunded in full.
I've contacted Grand Vista Hotels four times about this — phone, chat and email. Every time I get a different answer and a new reference number. I'm posting here because the private route clearly isn't working.
What would make it right
Make it right — resort fee refunded.
GV Grand Vista Hotels Official response 5d
Thanks for raising this publicly — we've pulled your account and a member of our escalations team will contact you directly today. We'll update this thread when it's fixed.
— Customer Care · Grand Vista Hotels
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@ChefsKissNot 3h
As a cook: that waffle was frozen in a previous administration.
@SaltyTraveler42 2h
Same hotel last spring. The "deluxe" is the plastic fork.