"Amenity" fee for a closed pool refunded in full.
I've contacted Grand Vista Hotels four times about this — phone, chat and email. Every time I get a different answer and a new reference number. I'm posting here because the private route clearly isn't working.
What would make it right
Make it right — resort fee refunded.
GV Grand Vista Hotels Official response 5d
Thanks for raising this publicly — we've pulled your account and a member of our escalations team will contact you directly today. We'll update this thread when it's fixed.
— Customer Care · Grand Vista Hotels
158
people say this happened to them too Heating up