"Amenity" fee for a closed pool refunded in full.
- Filed 6d
- Company responded 5d
- In resolution 4d
- Got Even Waiting
I've contacted Grand Vista Hotels four times about this — phone, chat and email. Every time I get a different answer and a new reference number. I'm posting here because the private route clearly isn't working.
3 receipts attached — visible only to the author, moderators and the verified company.
What would make it right
Make it right — resort fee refunded.
Outcome confirmed by the author
Resort fee refunded
GV Grand Vista Hotels Official response 5d
Thanks for raising this publicly — we've pulled your account and a member of our escalations team will contact you directly today. We'll update this thread when it's fixed.
— Customer Care · Grand Vista Hotels
158
people say this happened to them too Heating up
26 comments
Keep it about institutions, never individuals. No names, addresses or plates of private people.
@NoReceiptNeeded
Pro tip: ask for the case number in writing every single time. It changes the whole conversation.
@TowedAgain
Screenshot everything. Trust me.
@TenantTina
The fact that you stayed calm this long deserves an award.
@BufferingBrian
Filed a complaint about the same thing in March. Still "under review."
@MamaBearMad
Same here. They only moved once it went public.
@TowedAgain
I used to work there. This is policy, not a one-off. Keep pushing.
@PetPeeveQueen
This is exactly why I stopped giving them my money. Same thing happened to my sister last month.
@RoadWarriorRita
This comment section is the most united I've ever seen the internet.
@DriveThruDave
Hit Same. Happened to me twice this year.
@HoldMusicHostage
Somebody in management needs to see this.
@MamaBearMad
Following for the update.