Bogus roaming bill removed within 72 hours.
- Filed 3d
- Company responded 2d
- In resolution 1d
- Got Even Waiting
I've contacted Zapp Mobile four times about this — phone, chat and email. Every time I get a different answer and a new reference number. I'm posting here because the private route clearly isn't working.
3 receipts attached — visible only to the author, moderators and the verified company.
What would make it right
Make it right — $412 charges dropped.
Outcome confirmed by the author
$412 charges dropped
ZM Zapp Mobile Official response 2d
Thanks for raising this publicly — we've pulled your account and a member of our escalations team will contact you directly today. We'll update this thread when it's fixed.
— Customer Care · Zapp Mobile
389
people say this happened to them too Heating up
65 comments
Keep it about institutions, never individuals. No names, addresses or plates of private people.
@NoReceiptNeeded
The fact that you stayed calm this long deserves an award.
@LateFeeLarry
Hit Same. Happened to me twice this year.
@BufferingBrian
Following for the update.
@RefundMePlz
Update us when they respond! Following this one.
@CubicleRage
Screenshot everything. Trust me.
@BufferingBrian
This comment section is the most united I've ever seen the internet.
@DriveThruDave
Pro tip: ask for the case number in writing every single time. It changes the whole conversation.
@RoadWarriorRita
I used to work there. This is policy, not a one-off. Keep pushing.
@CubicleRage
Ha! Accurate.
@ChefsKissNot
The audacity is truly unmatched.
@OverheadBinBully
Filed a complaint about the same thing in March. Still "under review."